FAQ
Welcome to our FAQ page. Here, you’ll find answers to some common questions about our products, services, and policies. If you have more questions, feel free to reach out to us!
General FAQ
1 How can I get a quote?
We can send you an estimated quote based on your window or product size. You can simply give us a call or leave us a message. However, for a specific quote, we’ll need to conduct an on-site measurement first.
2 Do you charge for on-site measurement?
For blinds, drapes, and awning products, we do not charge for the trip. However, if you require repairs for windows, blinds, or drapes, there may be a trip charge. This fee will be included in the final payment if you choose to proceed with the repair.
3 How long will it take from order to installation?
Due to our tight schedule, we recommend a waiting period of three to four business weeks from payment to installation. The exact time may vary depending on current orders, as all our products are customized. If you’re looking for items that are available right away, feel free to visit our shop!
4 How is the payment structured?
Once you approve the quote and agreement we send you, we will require 50% of the order payment upfront. The final payment will be due three days after the installation.
5 Can I customize my window coverings?
Sure! We offer customization options for most of our products, including fabric choices, sizes, and styles. Just let us know what you have in mind, and we’ll help make it happen.
6 How can I place an order?
You can place an order directly through our website or feel free to contact us for assistance. We’re happy to help you find the perfect window coverings for your space!
Shipping & Return Policy
1 Delivery Areas
We offer door-to-door delivery in the following areas:
- Vancouver
- Burnaby
- Surrey
- Richmond
- Coquitlam
For regions outside these areas, we ship goods via mail to ensure everyone can enjoy our quality products.
2 Satisfaction Guaranteed
If you are not completely satisfied with your purchase, don’t worry! You can return unused and resalable products for a full refund or exchange. We want you to love your window coverings!
3 Return Requirements
To ensure a smooth return process, please keep the following in mind:
- All returned items must be in their original packaging and include all accessories.
- If any accessories are missing, a charge for their actual replacement cost will be applied.
- For returns shipped via mail, shipping fees will be your responsibility.
4 Non-Returnable Items
Please note that certain orders cannot be returned:
- Custom Orders
- Special Orders
- Close-Out Orders
Need Assistance?
If you have questions about your order, our shipping policy, or the return process, feel free to reach out to our customer service team. We’re here to help ensure your experience with Perfect Decor is nothing short of excellent!
Schedule Your Consultation Today!
Transform your space with professionally installed window coverings! Consult with us regarding your installation today for precise, flawless fitting, and seamless functionality that lasts.
